Refund policy

Returns

• Return Window: You have 14 calendar days from the date you received your item to request a return.

• Eligibility: To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

Note: Certain items (e.g. digital goods, clearance items, or personalized products) may be non-returnable. These will be clearly marked on the product page.

Refunds

• Once we receive and inspect your return, we will notify you via email.

• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us by clicking on the "contact" button on the home page tabs.

Return shipping

• Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

• Return Address: We will reach out for the return address. 

• We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions?

If you have any questions about the return and refund policy, please contact us at:

 Website: https://blueridgesales25.com/pages/contact